FAQ

How much does shipping and handling cost, and how long will it take for me to receive my order?
Can I see a preview of my book before I pay/order?
Do you have any discounts if I order more than one book?
What will be done with my child’s photograph?
What photograph file formats can I submit?
How many photograph’s must I submit?
What is the maximum file upload size?
Can I have more than one child in my storybook?
What are the custom features that your books offer?
My child’s skin colour is different from the child in the sample book, will this affect the end product?
Do you have different versions for boys and girls?
What kind of binding and paper do you use when manufacturing your books?
What forms of payment do you accept?
How do I know my credit card information and child’s photographs will be safe on your website?
When will my credit card be charged?
What is your refund/exchange policy?

How much does shipping and handling cost and how long will it take for me to receive my order?

Please visit our shipping and handling page to find detailed information about our shipping costs, as well as how long it will take to get your order.

SHIPPING AND HANDLING PAGE

Can I see a preview of my book before I pay/order?

We do not use an automated system to create our personalized photo books or photo gifts, each product is done manually by an artist to ensure the best end result. Because of this, we are not able to produce an instant preview for you to see before you place your order. You can email us for a preview request If you would like to see a page preview of how your book will look or if you would like to know if the photograph you will upload is going to be suitable. Just email us at info@mycustomkidsbooks.com, and attach the photograph you would like to use and the product that you are interested in previewing.

Do you have any discounts if I order more than one book?

When you order one book, any additional copies of that book are offered at a discounted price! Keep one book safe as special keepsake and order a second for your child to enjoy every day. You can even order extra books as gifts for grandparents or relatives, additional copies of hardcover books are only $19.99! This offer is only valid for multiple printing of the exact same book (same photograph, same storybook), it does not apply to an order of a different book or book for a different child.

What will be done with my child’s photograph?

One of our artists will clip your child’s face and hair out of the photograph, discarding any of the background. Their face will be beautifully placed on each page of their own customized book, along with any adjustments needed and additional story props (hats, glasses, and other accessories that are included in their story). Your child’s photograph will not be used for anything other than to create their own storybook, which will be sent to the address provided for delivery. (See our privacy policy for more detailed information). After your book has been completed and delivered to you, your child’s photograph will be deleted from our database. If the photograph(s) you have submitted is/are not suitable, your artist will request a replacement. At My Custom Kids Books, we make every effort to ensure that your finished book is nothing less than extraordinary.

What photograph file formats can I submit?

JPG, JPEG images are preferred, as they offer the most suitable resolution for your book. We also accept PNGs.

How many photographs must I submit?

When you personalize your book, you must upload at least one photograph. However, for best results it is recommended that you submit two photographs. Our artist’s will select the most appropriate one, and may even use both in the finished product. Please see our guidelines for suitable photograph submission to ensure that your book looks its best. If you submit a photograph that is not suitable, our artists will contact you and ask you to send a new one.

What is the maximum file upload size?

The maximum file upload size is 2MB per photograph.

Can I have more than one child in my storybook or personalized gift?

Our personalized gift book, “Child’s Name, Loves You” can be personalized for two children. Just be sure to fill in both kids first names and photographs when ordering your book.
We also have some personalized gifts that can feature more than one child, just look through our product list. You can also send us a special design request, most designs are added to our website within a week! It doesn’t get more custom than that!!! Just send us an email and specify the following:
– What kind of design would you like to see? (For example, “a firefighter and fire truck,” or “a purple panda bear”)
– What kind of product form would you like to see it in? (For example, “A photo puzzle,” “A name only canvas”)
– Any additional requests? (Here you can add that you would like the product to be designed to be able to feature two children)

What are the custom features that your books offer?

Your child’s face appears on the cover and throughout the entire book. Their name is featured on the cover page and introduction page. The introduction page also has a spot where you can personalize a dedication paragraph. (You can find more information on each book’s page if you would like to know details about how many times the child’s face and name will appear in the book.)

My child’s skin colour is different from the child in the sample book, will this affect the end product?

Each book is uniquely customized to accommodate each child, your artist will match your child’s skin colour to the bodies in their storybook.

Do you have different versions for boys and girls?

Each book has a version specially made for boys, and a version specially made for girls. The characters that your child becomes in the boy version has clothing more suitable for their gender, and the girls version has more clothes more suitable for girls.

What kind of binding and paper do you use when manufacturing your books?

Our softcover books are stitch bound and offer good strength and flexibility. The inside of the book is printed on very thick photo paper, producing amazing image quality and offering a protective coating.

Our hardcover books covers are produced with high-quality boards that are pre-cut and bound by a binding machine controlled by a computer. They are also stitch bound to ensure longer lasting quality.

What forms of payment do you accept?

We accept Paypal, you do not need to have a Paypal account to pay, you can make your transaction as a Paypal visitor.

How do I know my credit card information and child’s photographs will be safe on your website?

Your credit card information is treated exclusively by the Paypal payment gateway by Paypal, who uses extensive security measures to safeguard your bank account or credit card numbers. They never reveal your financial information to anyone unless we have your permission or we are required by law to do so. In addition, PayPal provides 100% protection against unauthorized payments sent from your account.

Your child’s photograph will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, other than for the express purpose of delivering the purchased product or service requested. When our artists are done placing your child’s photograph into their own storybook, and you have received your book, the photographs will be deleted from our database.

When will my credit card be charged?

Since our artists need time to create your child’s custom storybook, your payment will be processed when we receive your confirmed order.

What is your refund/exchange policy?

Due to the custom nature of our products, we cannot offer any refunds. However, we want all our customers to be exceptionally pleased with their books, so if there is an issue with your product or you are not satisfied, you can contact customer support at info@mycustomkidsbooks.com.

Please make sure to double check your order to be sure everything is spelled exactly how you would like it to appear, and that your shipping and contact information is correct. We are not responsible for misspelled names or incorrect information.